Terms & Conditions

Non-Disclosure Agreement 

Article I: Scope of Agreement

This Agreement acknowledges that certain confidential information, trade secrets, andproprietary data (hereinafter defined and referred to as “Confidential Information”) of orregarding Agency Aid may be discussed between Client and Agency Aid (hereinafter known collectively as the “Parties”). The provisions set forth in this Agreement define the circumstances in which the Client can and cannot disclose Confidential Information, and include the remedies, penalties and lawful action the Company may take should such information be used or disclosed by Client. Both Parties agree that it is in their best interests to protect C4 Solution’s Confidential Information, and that the terms of this Agreement create a bond of trust and confidentiality between them. In consideration of Client’s commencement of services, or continued work with Agency Aid, the Parties agree as follows:

Article II: Confidential Information

A. Definitions. Confidential Information is any material, knowledge, information and data(verbal, electronic, written or any other form) concerning Agency Aid or its businesses notgenerally known to the public consisting of, but not limited to, inventions, discoveries, plans,concepts, designs, blueprints, drawings, models, devices, equipment, apparatus, products,prototypes, formulae, algorithms, techniques, research projects, computer programs, software,firmware, hardware, business, development and marketing plans, merchandising systems,financial and pricing data, information concerning investors, customers, suppliers, consultantsand employees, and any other concepts, ideas or information involving or related to thebusiness which, if misused or disclosed, could adversely affect Agency Aid’s business.

This also includes any proprietary information belonging to Client, any of Client’s customer files, or any otherwise privileged information that Agency Aid is in the possession of as a part of doing work with Client. B. Exclusions. For the purposes of this Agreement, information shall not be deemedConfidential Information and the Client shall have no obligation to keep it confidential if:(i) the information was publicly known;(ii) the information was approved for release by Agency Aid through written authorization.C. Period of Confidentiality.- Client agrees not to use or disclose Confidential Information for their ownpersonal benefit or the benefit of any other person, corporation or entity other than Agency Aid during the Client’s engagement with the company or any time thereafter.-Agency Aid agrees not to use any of the information given by Client for any purpose, other than to fulfill work contracted for ClientD. Limitations. Client shall limit access to Confidential Information to individuals on astrictly need-to-know basis, involving only those who are carrying out duties related to Agency Aid and its business. Individuals under the Client’s command (affiliates, agents,consultants, representatives and other employees) are bound by and shall comply with theterms of this Agreement.E. Ownership. All repositories of information containing or in any way relating to ConfidentialInformation is considered property of Agency Aid. The removal of Confidential Informationfrom the Company’s premises is prohibited unless prior written consent is provided by theCompany. All such items made, compiled or used by the Client shall be delivered to Agency Aid by Client upon termination of employment or at any other time as per theEmployer’s request.

Article III: Entire Agreement

A. Previous Agreements. This Agreement constitutes the entire agreement and the signingthereof by both Parties nullifies any and all previous agreements made between Agency Aid and Client.B. Modifications and Amendments. No modifications, amendments, changes or alterationscan be made to the Agreement unless in writing and signed by authorized representatives ofboth Parties.C. Successors and Assigns. This Agreement shall be binding upon the successors,subsidiaries, assigns and corporations controlling or controlled by the Parties. Agency Aidmay assign this Agreement to any party at any time, whereas Client is prohibited fromassigning any of their rights or obligations in the Agreement without prior written consent from Agency Aid.D. Federal Holidays. Virtual assistants are given off on federal holidays as Paid Time Off. If your company decides to stay open that day, and needs support, the VA is eligible to work, but at an overtime rate of “2 times” their normal salary. 

Article IV: Nature of Relationship

A. Non-contract. The Agreement does not constitute a contract of employment, nor does itguarantee continuing employment for the Client.B. Non-partner. The Agreement does not create a partnership or joint venture betweenAgency Aid and Client. Any financial arrangements made between both Parties shall not be included in this Agreement but must be disclosed in a separate document.C. Client will assume their virtual professional as their own employee. The virtual professional will be trained and managed by Agency Aid, but any company specific tasks and processes must be trained by Client.

Article V: Severability

Any provision within the Agreement (or any portion thereof) deemed invalid, unlawful orotherwise unusable by a court of law shall be dissolved from the Agreement and the remainderof the Agreement shall continue to be enforceable. A severed provision shall not alter theintegrity of the Agreement, and the terms set forth in any severed provision shall be construed insuch a way as to interpret the purpose for which it was drafted.

Article VI: Governing Law

This Agreement shall be governed in accordance with the laws of the State of South Carolina.

Article VII: Immunity

Disclosing Confidential Information to an attorney, government representative or court official inconfidence while assisting or taking part in a case involving a suspected violation of law is notconsidered a breach of this Agreement. Should the Client be required to discloseConfidential Information by law, the Client shall provide Agency Aid with prompt notice of such request.

Article VIII: Breach of agreement

A. Cause for Action. Client understands that the use or disclosure of any ConfidentialInformation may be cause for an action at law in an appropriate court of the State of SouthCarolina or any State of the United States, or in any federal court, and that Agency Aid shall be entitled to an injunction prohibiting the use or disclosure of the Confidential Information. Agency Aid will maintain the same discretion with data belonging to Client. Client will maintain proper cyber security & safety measures to ensure all data is secured when working with their contracted virtual assistant(s) with Agency Aid. Agency Aidwill not be held responsible for any breaches in data arising from improper security, or any breaches outside of the scope of Agency Aid’ work. B. Indemnification. Client understands and agrees that if the use or disclosure ofConfidential Information by them or any affiliate, employee or representative of the Clientcauses damage, loss, cost or expense to Agency Aid, the Client shall be held responsible and shall indemnify Agency Aid.C. Injunctive Relief. The Client understands and agrees that the use or disclosure ofConfidential Information could cause Agency Aid irreparable harm and the Company has the right to pursue legal action beyond remedies of a monetary nature in the form of injunctive or equitable relief. This may be in addition to any other remedy, penalty or claim the law canprovide.D. Notice of Unauthorized Use or Disclosure. Client is bound by this Agreement to notifythe Company in the event of a breach of agreement involving the dissemination of ConfidentialInformation, either by the Employee or a third party, and will do everything possible to help Agency Aid regain possession of the Confidential Information.

Article IX: Prevailing party

In a dispute arising out of or in relation to this Agreement, the prevailing party shall have theright to collect from the other party its reasonable attorney fees, costs and necessaryexpenditures.

IN WITNESS WHEREOF, the Parties hereto agree to the terms of this Agreement and signedon the dates written below.

Cyber Security

Agency Aid holds security and client data in high regard. For this reason, Agency Aid agrees to implement strict monitoring of the virtual professional that is working with Client. Agency Aid maintains strict employment contracts with all virtual professionals, ongoing training, and daily monitoring/ meetings. They also utilize cyber security measures including, but not limited to, Time/ Screen trackers, Password Managers, Screen monitoring, group meetings/ audits, etc. 

Customer data of Client is still the property of Client, and must be treated as confidential. The virtual professional is a contracted employee for Client, and must follow the security protocols of Client in order to maintain security of this data. Agency Aid will not be found liable for data breaches or compromised customer data for Client. 

Refunds & Cancellations

Agency Aid must be notified in writing in the event of cancellation (or via digital notification). Cancellations will take place on the same, or following business day. If a cancellation request is made after hours, the cancellation will take place effective the next business day. 

Commitment to work with Agency Aid includes a four week commitment period. Refunds for canceling during this period is up to the discretion of the Agency Aid team, and would be done on a prorated basis. 

There is a no refund policy. All sales are final, due to the operating expenses associated with Agency Aid working with each client. pretium enim. Aenean placerat ligula enim, vel tincidunt sapien egestas non.